A tale of customer service – Lamson Waterworks

A nice story about customer service from Lamson-Waterworks via the Chucking Line and Chasing Tail blog.

When I tell people outside of the fishing community why I choose to spend so much on my gear, it tell them without a doubt…it’s all about the warranty

via Chucking Line and Chasing Tail.


If memory serves, Lamson is the preferred reel of Dr. Aaron Adams from the Bonefish and Tarpon Trust.

For me, the warranty is pretty key as well.  I break things.  I have, in my life, broken rods at least 10 times.  I’ve sent boots back at least 4 times.  I still have a broken reel I’m procrastinating on sending back.  I even have three rods right now that are just a little broken and I’m still using.

This stellar tale of customer service makes me want to get a Lamson… and that’s pretty much the point.

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  1. The model for impeccable customer service lives in Ketchum.

  2. bonefishbjorn

    Not a bad place to live, I’m guessing.

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